Cancellation Policy
Last updated: August 15, 2026
At Kayne Classique, we understand that circumstances can change. Please read our cancellation policy carefully to understand your options after placing an order.
1. Cancellation Window
You may cancel your order within 24 hours of placing it, provided it has not yet been dispatched. To request a cancellation, please contact us immediately at leonciodovale@hotmail.com with your order number and reason for cancellation.
2. Orders Already Dispatched
Once an order has been dispatched, it can no longer be cancelled. In this case, you may return the item(s) in accordance with our Returns & Refunds policy once you have received your order. Please refer to our Terms of Service for full details on returns.
3. How to Request a Cancellation
To cancel an order, please contact us as soon as possible with the following information:
- Your full name
- Your order number
- The email address used to place the order
- Your reason for cancellation
We will confirm whether your cancellation request can be processed and notify you by email.
4. Refunds on Cancelled Orders
If your cancellation request is approved before dispatch, a full refund will be issued to your original payment method within 5–7 business days, depending on your bank or payment provider.
5. Order Modifications
If you need to modify your order (e.g., change size, colour, or shipping address), please contact us within 24 hours of placing your order. We will do our best to accommodate changes, but we cannot guarantee modifications once order processing has begun.
6. Contact Us
For any cancellation requests or questions, please reach out to us at:
Kayne Classique
Email: leonciodovale@hotmail.com
20 Johnston Street, Narrabundah ACT 2604, Australia