Frequently Asked Questions
Have a question? We've got you covered. If you can't find the answer you're looking for, feel free to reach out to us at leonciodovale@hotmail.com.
Orders & Payment
How do I place an order?
Simply browse our collection, select your preferred item, choose your size, and click "Add to Cart". When you're ready, proceed to checkout and follow the steps to complete your purchase.
What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment methods available at checkout.
Can I modify my order after placing it?
You can request a modification within 24 hours of placing your order, provided it has not yet been dispatched. Contact us immediately at leonciodovale@hotmail.com with your order number and the changes you'd like to make.
Will I receive an order confirmation?
Yes, you will receive an email confirmation as soon as your order is placed, and another email with tracking information once your order has been dispatched.
Shipping & Delivery
Do you ship worldwide?
Yes! Kayne Classique ships to customers all around the world.
How long does delivery take?
Orders are typically delivered within 5–7 business days from the date of dispatch. Delivery times may vary depending on your location and customs processing.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. Use this number on the carrier's website to track your delivery.
Are there any customs or import duties?
International orders may be subject to customs duties and import taxes imposed by your country. These charges are the responsibility of the customer. We recommend checking with your local customs authority before placing your order.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of receiving your order, provided the item is unworn, unwashed, and in its original condition with all tags attached. Please visit our Return & Refund Policy page for full details.
How do I initiate a return?
Contact us at leonciodovale@hotmail.com with your order number, the item(s) you wish to return, and your reason for returning. We'll guide you through the process.
When will I receive my refund?
Once we receive and inspect your returned item, refunds are processed within 5–7 business days to your original payment method.
What if I received a damaged or incorrect item?
We sincerely apologise! Please contact us within 48 hours of delivery with photos of the issue and we will arrange a replacement or full refund at no cost to you.
Products & Sizing
What products does Kayne Classique offer?
We offer a curated range of men's fashion wear including Knit Polo shirts, Suede Loafers, High-Waisted Pants, and Jacquard Cotton Two-Piece Sets — all designed with style and quality in mind.
How do I find the right size?
We recommend checking the size guide available on each product page before placing your order. If you're unsure, feel free to contact us and we'll be happy to help.
Are your products restocked?
Popular items may be restocked from time to time. If an item you love is out of stock, contact us and we'll let you know when it becomes available again.
Contact & Support
How can I contact Kayne Classique?
You can reach us by email at leonciodovale@hotmail.com. We aim to respond to all enquiries within 1–2 business days.
What are your customer support hours?
Our support team is available Monday to Friday. We do our best to respond to all messages as quickly as possible.