Return & Refund Policy

Last updated: August 15, 2026

At Kayne Classique, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help. Please read our Return & Refund Policy carefully before initiating a return.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

The return request is made within 14 days of receiving your order
The item is in its original, unworn, and unwashed condition
All original tags are still attached
The item is in its original packaging
The item is not a final sale or marked as non-returnable

2. Non-Returnable Items

The following items cannot be returned or refunded:

Items marked as final sale
Items that have been worn, washed, or altered
Items returned without original tags or packaging
Gift cards

3. How to Initiate a Return

To start a return, please contact us within 14 days of receiving your order with the following details:

Your full name
Your order number
The item(s) you wish to return
The reason for your return
Photos of the item(s) if the return is due to a defect or damage

Send your request to: leonciodovale@hotmail.com

Once your return is approved, we will provide you with instructions on how and where to send your item(s).

4. Return Shipping

Customers are responsible for the cost of return shipping unless the item received was defective, damaged, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

5. Refunds

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 5–7 business days. Please note that your bank or payment provider may take additional time to process and post the refund.

6. Exchanges

If you would like to exchange an item for a different size or colour, please contact us at leonciodovale@hotmail.com. Exchanges are subject to stock availability. If the requested item is unavailable, we will issue a refund instead.

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

8. Late or Missing Refunds

If you haven't received your refund within 7 business days of approval, please first check with your bank or payment provider. If you still have not received it, contact us at leonciodovale@hotmail.com and we will investigate.